At Valli House of Weaves, we want you to be completely satisfied with your purchase. Every product is carefully checked before dispatch; however, if you need to return or exchange an item, our team is here to assist you.
Return & Exchange Window
You may request a return or exchange within 7 days from the date of delivery.
Requests received after 7 days from delivery may not be eligible for return or exchange.
Eligibility for Return or Exchange
To be eligible, the product must:
- Be unused, unworn and unwashed
- Have all original tags intact and attached
- Be returned in its original packaging
- Be free from stains, perfume, makeup, alterations or any signs of use
- Be returned in the same condition in which it was received
All returned products are subject to a quality inspection before an exchange or refund is approved.
Valli House of Weaves reserves the right to decline a return if the product does not meet the above conditions.
Exchanges
Yes, we offer exchanges, subject to availability of the requested product, design or size.
Once the returned product is received and passes our quality check, our team will assist you with the exchange.
If your preferred replacement is unavailable, you may choose to proceed with a refund, subject to the terms of this policy.
Return Shipping Charges
Return request raised within 24 hours of delivery
If you contact us within 24 hours of receiving your order, Valli House of Weaves will bear the return shipping cost.
Return request raised after 24 hours
If the request is made after 24 hours but within the 7-day return window, the return shipping cost will be borne by the customer.
Our team will provide the necessary return instructions once your request has been approved.
How to Request a Return or Exchange
To initiate a return or exchange, contact our customer-support team with:
- Your order number
- Customer name
- Product you wish to return or exchange
- Reason for the request
- Clear photographs of the product, where applicable
You can reach us at:
Email: info@vallihouseofweaves.com
WhatsApp: +91 91120 46666
WhatsApp: +91 74119 49933
Our team will review your request and guide you through the return or exchange process.
Please do not send a product back without first contacting us and receiving return instructions.
Damaged, Defective or Incorrect Products
If you receive a damaged, defective or incorrect product, please contact us within 24 hours of delivery.
Please provide:
- Your order number
- Clear photographs of the product
- Photographs of the packaging
- An unboxing video, if available
Once verified, we will arrange an appropriate resolution at no additional cost to you.
Depending on the circumstances, this may include a replacement, exchange or refund.
Refund Process
Once the returned product reaches us, it will undergo a quality inspection.
After the return has been approved, the refund will be processed within 3–5 working days.
For prepaid orders, approved refunds will normally be issued to the original payment method used while placing the order.
Please note that your bank or payment provider may require additional time to reflect the refunded amount after it has been processed by us.
Quality Check
Returned products will be inspected before a refund or exchange is approved.
A return may be rejected if the product:
- Has been worn, washed or used
- Has been altered or modified
- Has stains, perfume, makeup or other marks
- Has damaged or removed tags
- Is missing original packaging or included accessories
- Has been damaged after delivery due to improper handling
If a returned product does not pass our quality inspection, our team will contact you.
A Note on Sarees & Handcrafted Textiles
Many of our sarees and textiles involve traditional weaving, dyeing, embroidery, zari or handcrafted processes.
Minor variations in colour, weave, texture, embroidery or finish may naturally occur and are part of the individual character of handcrafted and woven products.
Colours may also appear slightly different depending on photography, lighting conditions and the display settings of your phone, tablet or computer.
Such minor variations should not necessarily be considered manufacturing defects.
Cancellation of Orders
If you wish to cancel an order, please contact us as soon as possible.
If the order has not yet been dispatched, we will try to accommodate the cancellation request.
Once an order has been dispatched, it will need to follow the applicable return process after delivery.
Need Assistance?
If you have any questions regarding a return, exchange or refund, please contact us before sending the product back.
Valli House of Weaves
Email: info@vallihouseofweaves.com
WhatsApp: +91 91120 46666
WhatsApp: +91 74119 49933
Website: www.vallihouseofweaves.com
