Privacy Policy

At Valli House of Weaves, we respect your privacy and are committed to handling your personal information responsibly and securely.

This Privacy Policy explains what information we may collect when you visit www.vallihouseofweaves.com, place an order, contact us through WhatsApp, email, social media, or interact with our services, and how that information may be used.

Information We Collect

When you browse our website, place an order, create an account, contact us, or otherwise interact with Valli House of Weaves, we may collect information including:

Your name
Email address
Mobile number
Billing and shipping address
Order and purchase information
Products viewed or added to your cart
Payment method information
Communications with our customer-support team
Information provided through WhatsApp, email or social media
Device, browser and website usage information
IP address and similar technical information

We only collect information that is reasonably necessary to operate our store, process orders, provide support and improve our services.

How We Use Your Information

Your personal information may be used to:

Process and fulfil your orders
Arrange shipping and delivery
Send order confirmations and shipment updates
Provide customer service and respond to enquiries
Manage returns, exchanges, refunds or other order-related requests
Prevent fraudulent or suspicious transactions
Improve our website, products and customer experience
Maintain records relating to purchases and transactions
Comply with applicable legal, accounting and regulatory requirements
Send information about new collections, offers or promotions where you have chosen to receive such communication

We will not use your personal information for purposes unrelated to our business without an appropriate reason or your consent where required.

Marketing Communications

If you choose to receive promotional messages from us, we may contact you regarding:

New collections
Special offers
Sale events
Product launches
Store updates

You may opt out of marketing communications at any time.

Opting out of promotional messages will not affect important transactional communications, such as order confirmations, payment notifications, shipping updates or customer-service messages relating to an existing order.

Payments

Payments made through our website are processed by authorized payment service providers.

We do not directly store your complete card details, UPI credentials, banking passwords or other sensitive payment authentication information.

Payment information required to complete a transaction is handled by the relevant payment gateway or financial institution according to its own security and privacy practices.

Sharing Your Information

We do not sell or rent your personal information.

Certain information may, however, be shared with trusted service providers where necessary to operate our business and fulfil your order.

These may include:

Courier and logistics partners
Payment gateways and financial service providers
E-commerce and website technology providers
Customer communication platforms
Analytics and advertising platforms
IT and technical service providers
Professional advisers or authorities where legally required

For example, your name, address and mobile number may be provided to our courier partner so that your order can be delivered.

Service providers are given access only to information reasonably required for the services they provide.

Shopify

Our online store is operated using Shopify, which provides the e-commerce technology that enables us to sell our products online.

Certain information relating to your browsing activity, orders, checkout and transactions may therefore be processed through Shopify and its associated infrastructure.

Shopify may process information according to its own privacy and security practices.

Cookies and Website Technologies

Our website may use cookies and similar technologies to:

Keep the website functioning properly
Remember certain preferences
Understand how visitors use our website
Measure website performance
Improve customer experience
Measure the effectiveness of advertising and marketing

Some cookies may be provided by third-party services used on our website.

Your browser may allow you to block or delete cookies. However, disabling certain cookies may affect some website functionality.

Advertising and Analytics

We may use third-party analytics and advertising services to better understand how customers interact with our website and advertisements.

These services may collect information such as:

Pages viewed
Products viewed
Advertising interactions
Device and browser information
Website visits and activity

This information may be used to measure marketing effectiveness, improve our campaigns and show customers more relevant advertising, subject to applicable privacy settings and consent requirements.

WhatsApp Communications

If you contact us through WhatsApp, we may use the information you provide to:

Answer product enquiries
Assist with orders
Provide order or delivery updates
Handle customer-support requests
Respond to questions about our products and services

Your communications may also be subject to WhatsApp's own privacy policies and terms.

How We Protect Your Information

We take reasonable administrative, technical and operational measures to help protect personal information against:

Unauthorized access
Misuse
Loss
Alteration
Disclosure

However, no website, online service or electronic transmission can be guaranteed to be completely secure.

If you believe your personal information may have been compromised in connection with our store, please contact us immediately.

Data Retention

We may retain personal information for as long as reasonably necessary to:

Fulfil your orders
Provide customer service
Maintain transaction and business records
Meet accounting, tax or legal requirements
Resolve disputes
Protect against fraud or misuse

Information that is no longer required may be deleted, anonymized or securely retained where required by applicable law.

Your Choices and Rights

Subject to applicable law, you may contact us to request that we:

Provide information about personal data we hold about you
Correct inaccurate or incomplete information
Update your contact details
Stop sending promotional communications
Delete certain personal information where legally permissible

Some information may need to be retained for legal, accounting, fraud-prevention or order-record purposes even after a deletion request.

To make a privacy-related request, contact:

info@vallihouseofweaves.com

We may ask you to verify your identity before processing certain requests.

Third-Party Links

Our website may occasionally contain links to third-party websites or services.

Once you leave our website, the privacy practices of those third parties will apply. Valli House of Weaves is not responsible for the privacy practices, content or security of external websites.

We recommend reviewing the privacy policy of any third-party service you use.

Children's Privacy

Our website and products are intended for general retail customers and are not specifically directed toward children.

We do not knowingly seek to collect personal information from children except where such information is provided by a parent, guardian or otherwise permitted under applicable law.